Common questions
No signal, notifications, location, and other things people ask.
What if I have no signal?
Keep working. Starting and ending the day, starting and completing stops, skips, issues, notes, photos, equipment and pins all save on the phone and send when signal comes back, even if you close the app. Home shows Offline. This is the plan from (time).
Office actions like moving stops and booking jobs need signal.
Does the office see where I am all day?
No. Location only runs between Start day and End day. The office sees how long you were at each stop, never a live map. On iPhone the app only watches a small circle around each stop. On Android it records your position while the day runs and shows a notification that says so.
You can say no to location. Then you start each stop with its button.
What notifications will I get?
- Crew: your route at 6 AM, when the office adds, moves or removes your stops, notes on a stop, urgent or time changes, Sorted on an issue you reported, and announcements.
- Owners and dispatchers: issues, broken equipment, and customer requests.
- With location on: when the app starts or completes a stop for you, with an Undo button.
Can the crew see prices?
No. Prices never reach the phone for crew members.
The app sent me to the wrong spot
Directions use the typed address. If the pin is off, open the stop, tap ⋯ then Move the pin. See Gate locked, dog out, customer asks for more.
I tapped Complete by mistake
Tap Undo on the stop. It works until the stop is on an invoice.
I'm on Android and it looks a little different
The pictures here are from an iPhone. On Android the buttons and steps are the same. Menus open from a round ⋮ button and a few buttons sit in different spots, like + New job at the bottom of the board.
Can I use the website on my phone?
Use the app. The website is built for a computer. A crew member can open their day in a phone browser in a pinch, but the app is what works without signal and starts stops when you pull up.
Something's broken in the app
Go to Profile, then Send feedback. A voice note is fine. It comes straight to us at Bloombilt.