Answering service for roofers that handles the calls after a storm
Bloombilt answers every call and website chat for your company, takes the address and the damage, and gets the inspection request to you. It doesn't get buried at noon after a hailstorm, and it isn't a seat you're paying for when the phone goes quiet.
When you can't pick up
Hail comes through at 4pm, and by five every roofer in the metro is fielding the same calls.
You're on a roof with a nail gun running while forty calls come in, and you hear none of them.
An adjuster calls back mid-claim, and if you miss it the file sits another week.
What it does while you're on a job
- Answers every call and website chat
- Takes down what the job needs, all in one inbox
- Works around the clock, including nights and weekends
It tells callers it's an automated assistant, asks what's going on, and writes down the name, the number, and what the job needs. The lead is in your inbox, transcribed, before the call even ends, so you call back with the whole story instead of returning a voicemail blind.
If you've been shopping for a roofing virtual receptionist, this is the same thing. The two names describe the same job and we do the version that answers questions and qualifies the caller rather than just taking a message.
Norblom Plumbing has answered the Twin Cities' calls for about a hundred years. Now Bloombilt answers the ones the team can't get to, so a call that comes in while everyone's on a job still lands as a lead instead of a voicemail nobody left.
Norblom Plumbing · St. Paul, Minnesota
How pricing works
Every shop runs differently, with its own hours, its own service area, and jobs it takes or turns down. We build your front desk around how yours actually works, then quote it. It's one flat monthly fee with no per-call charges.
We build in Minneapolis, and we show up in person. If you'd rather set this up over coffee than over email, we'll come to you.
Where we work
We cover the Twin Cities metro. The calls a roofing company misses in a hundred-year-old Minneapolis duplex aren't the calls it misses in a Maple Grove build from 2004, so each city gets its own page.
Common questions
How much does it cost?
Every deployment is custom-quoted, because every shop runs differently. We build the front desk around your hours, your services, and your service area, then give you one flat monthly price. There are no per-call fees.
What does it sound like on the phone?
It's a friendly voice that doesn't pretend to be a person. It tells callers it's an automated assistant, asks what they need, and writes the details down. Every conversation lands in your inbox transcribed, so you can read exactly what was said.
Do I have to change my phone number or provider?
No. It runs on top of the phone system you already have. During onboarding we point your unanswered calls at the AI, so it catches the overflow and the after-hours calls instead of letting them roll to voicemail. Your number, your phones, and your provider stay exactly as they are.
Is this an answering service or a virtual receptionist?
Both words describe the same job, and different shops use different ones. An answering service traditionally takes a message; a virtual receptionist is expected to act like your front desk, which means answering questions and booking the work. Ours does the second: it answers, tells the caller what you do and roughly when you can come, takes the details down, and sends you the transcript so you can confirm the time. Call it whichever you like.
How long until I'm using it?
Most customers are live in two to three weeks from signed agreement.
Will this work with the tools we already use?
Yes. Our products connect to the systems your team already uses: Google Workspace, CRMs, calendars, Slack, email, and other common business tools.
What if I want to cancel?
Cancel anytime with reasonable notice. We'll export your data and hand back anything we run for you, like a website or phone number. The rest stays yours.
Where does our data live?
Your data stays yours. It's encrypted in transit and at rest, isolated from every other customer, and never used to train AI models, ours or the third-party services we use to deliver the product. Subprocessor list available on request. Full details in our privacy policy.
Get in touch
Tell us about your business and where the hours go. A real person reads every note, and we reply within a day or two.