Answering service for Edina contractors bidding against two other shops
Bloombilt answers the calls and website chats your shop can't get to in Edina and gets you the estimate request, so a homeowner comparing bids can have yours first.
What calls look like in Edina
Edina splits into two kinds of work. There is the original stock, Country Club district homes from the twenties and streets of fifties ramblers, where everything is a retrofit into a house that was not built for it. And there is the rebuild side: teardowns, gut remodels, and additions running on a general contractor's schedule.
Both sides shop the same way. An Edina homeowner or GC lines up three contractors, calls all three in an afternoon, and moves forward with whoever responded like a business. When you lose a bid here, it's usually because somebody else picked up while you were on a ladder, and price had little to do with it.
We cover the Country Club district, Morningside, 50th and France, Southdale and Interlachen.
Missed calls by trade in Edina
- plumbing shops →
- A home from the twenties has a leak behind original tile, and the owner wants it done right rather than done fast.
- HVAC companies →
- A teardown rebuild needs its system commissioned before the certificate of occupancy, and the GC is calling at seven in the morning.
- electrical shops →
- A kitchen remodel opens a wall and finds a junction box that is on nobody's plan, while the cabinet crew stands around.
- roofing companies →
- A cedar shake roof reaches the end of its life and the homeowner is collecting three bids this week.
- lawn care and landscaping crews →
- An irrigation zone blows the first week the system is turned on, and the lawn is the entire point of the property.
- tire and auto repair shops →
- A lease return needs tires before inspection, and the customer wants a time slot, not a promise to call back.
What it does while you're on a job
- Answers every call and website chat
- Takes the caller's details and puts them in one inbox
- Works around the clock, including nights and weekends
It tells callers it's an automated assistant, asks what's going on, and writes down the name, the number, and what the job needs. The lead is in your inbox, transcribed, before the call even ends, so you call back with the whole story instead of returning a voicemail blind.
Norblom Plumbing has answered the Twin Cities' calls for about a hundred years. Now Bloombilt answers the ones the team can't get to, so a call that comes in while everyone's on a job still lands as a lead instead of a voicemail nobody left.
Norblom Plumbing · St. Paul, Minnesota
We set it up in person in Edina
We build in the Twin Cities and we set this up in person when you'd rather do it that way. You won't be dealing with a call center in another time zone or a support queue. If it's easier to sort out over coffee at your shop than over email, that's the version we prefer too.
Nearby: Minneapolis, Bloomington, Eden Prairie. Or see every city we cover.
Common questions
Do you actually work with shops in Edina?
Yes. Bloombilt is based in the Twin Cities and covers the whole metro, Edina included. We set up in person when you'd rather do it that way, which for most Hennepin County shops means we come to you.
Does it know anything about my service area?
It knows the one you give it. During onboarding we tell it which cities and neighborhoods you take work in, so a caller outside your area gets told so instead of turning into a job you'd have to cancel.
How much does it cost?
Every deployment is custom-quoted, because every shop runs differently. We build the front desk around your hours, your services, and your service area, then give you one flat monthly price. There are no per-call fees.
Do I have to change my phone number or provider?
No. It runs on top of the phone system you already have. During onboarding we point your unanswered calls at the AI, so it catches the overflow and the after-hours calls instead of letting them roll to voicemail. Your number, your phones, and your provider stay exactly as they are.
Is this an answering service or a virtual receptionist?
Both words describe the same job, and different shops use different ones. An answering service traditionally takes a message; a virtual receptionist is expected to act like your front desk, which means answering questions and booking the work. Ours does the second: it answers, tells the caller what you do and roughly when you can come, takes the details down, and sends you the transcript so you can confirm the time. Call it whichever you like.
How long until I'm using it?
Most customers are live in two to three weeks from signed agreement.
Will this work with the tools we already use?
Yes. Our products connect to the systems your team already uses: Google Workspace, CRMs, calendars, Slack, email, and other common business tools.
What if I want to cancel?
Cancel anytime with reasonable notice. We'll export your data and hand back anything we run for you, like a website or phone number. The rest stays yours.
Where does our data live?
Your data stays yours. It's encrypted in transit and at rest, isolated from every other customer, and never used to train AI models, ours or the third-party services we use to deliver the product. Subprocessor list available on request. Full details in our privacy policy.
Get in touch
Tell us about your business and where the hours go. A real person reads every note, and we reply within a day or two.